Hi, we're sorry to hear you weren't happy with your experience, although we're pleased to see you're happy with how the livery looks once installed.
The way our liveries are supplied is completely intentional. Rather than sending every piece pre-cut or the whole livery spaced out, we arrange the graphics as efficiently as possible on the material. This helps keep waste down and allows us to offer the best value without compromising on quality. It also gives each installer the flexibility to cut the pieces out and apply them in the order that works best for them. In our experience, fitting the graphics piece by piece actually makes it much easier to achieve a clean, accurate finish, rather than trying to position one large section at a time, as you can then fit them properly around body lines/curved. We also show exactly how our liveries are produced, packed and supplied across our social media channels, so customers know what to expect before ordering.
As for applying the vinyl with soapy water, our liveries are made using premium automotive vinyl with air-release technology, which is designed to be installed dry. Wet application is generally used for lower-grade vinyls that don't have air-release channels. We also provide fitting instructions to help achieve the best results.
Regarding the two sides being different, they are printed as mirrored versions of one another from the same design file, sized at different scales to each vehicle. Looking back at the photos you sent us, the difference appears to have come from the positioning during installation rather than the print itself.
With regards to customer service, we did reply to your Instagram messages several times. There was then a delay in our replies while we dealt with a particularly busy period, and for that we do apologise. We always do our best to resolve any genuine manufacturing faults or issues with our products, and if there had been one here we'd have been more than happy to put it right. However, in this case we don't believe the issues raised were caused by the product itself.
